Introduction
In carrying out its activities, Hydropark ‘The Windmills’ Ltd., UIC 202275253, with registered office and address of management: Sofia, Lozenets district, 19 Yakubitsa Street, (“the Company”, “we”, “us”), processes information, including personal data. “Viatarni Melnici”, “we”, “us”), processes information, including personal data.
This website www.melnicite.bg is owned by Hydropark ‘The Windmills’ Ltd. and is managed by the Company in accordance with the provisions of the Personal Data Protection Act and related legislation, including but not limited to Regulation (EU) 2016/679 (“GDPR”).
The purpose of this Policy is to inform you about how we process your personal data as a controller and about your rights. Hydropark ‘The Windmills’ strives to provide you with accessible and useful information on its website.
The protection of personal data is of utmost importance to us. Hydropark ‘The Windmills’ does not sell your data to other companies or individuals. If we provide your data to third parties, these are our contractors who process the information on our behalf, following our instructions and applying our standard for the protection of your personal data. We strive to be as clear, specific, and transparent as possible in the information we provide to you about the processing of your personal data.
What is personal data?
Personal data is any information related to an identified or identifiable natural person (such as email address, names, age, date of birth, telephone number, etc.).
Personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, health, or data concerning a natural person’s sex life or sexual orientation are special categories of personal data. Hydropark ‘The Windmills’ does not process such information about you.
Collection and use of personal data
Personal data is any information related to an identified or identifiable natural person (such as email address, names, age, date of birth, telephone number, etc.).
Personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, health, or data concerning a natural person’s sex life or sexual orientation are special categories of personal data. Hydropark ‘The Windmills’ does not process such information about you.
Hydropark ‘The Windmills’ collects, uses, stores, and processes your personal data that is necessary for the Company to provide the services and goods of Hydropark ‘The Windmills’. Your data is used to manage your profile on our website and manage your purchases. It may also be used for the Group’s statistical purposes related to improving the quality of our services and for Hydropark ‘The Windmills’ marketing activities.
Below are examples of the types of personal information that Hydropark ‘The Windmills’ may collect and how we may use it. Detailed information about the different types of data collected can be found when you use the relevant service of Hydropark ‘The Windmills’ and provide information to the Company.
What personal information do we collect?
– When creating a Profile, registering on our website, purchasing a product, or entering into a contract – your name; your email address; delivery address for the goods you have ordered;
– To manage access and identify your profile – email address and password;
– Payment details and protection of your payment-related data – email address, customer number, telephone number, billing address, delivery address, payment method information, purchase amount, and purchase frequency;
– For issuing and processing invoices – your name, billing address, delivery address, email address, payment method used, payment amount, and product(s), date of purchase;
– Participation in online surveys and other marketing activities – various types of information, including, but not limited to, your name, postal address, telephone number, email address, your preferred method of contact, and credit card information, purchase history, and search history;
– To ensure safety from defective products and related goods, complaints, and claims – your name, email address, products purchased, mailing address, information about the complaint/claim and the product(s) affected;
– When you share product information with your family and friends, send products as gifts, or invite someone to join you in our forums, Hydropark ‘The Windmills’ Ltd. may collect the information you provide about these people, such as their names, postal addresses, email addresses, and telephone numbers;
For what purposes and on what basis do we use your personal information?
The main activities, purposes, and grounds related to the processing of personal data for Hydropark ‘The Windmills’ are:
– Activities related to the management of our online store:
– Data for the purposes of fulfilling orders placed in the Hydropark ‘The Windmills’ online store on the basis of a contract;
– Data for our fraud prevention system in relation to payments on the basis of our legitimate interest in protecting the data we control;
– Accounting and invoicing of purchases and the online store based on our legal obligation to do so;
– Activities related to managing your profile on our website:
– Data related to managing your access (identification), based on your consent;
– Marketing activities of the Company based on your consent.
The personal information we collect allows us to keep you informed about our latest products and upcoming events. It also helps us improve our services, content, and advertising. If you do not wish to be included in our mailing list, you can unsubscribe at any time by updating your preferences in your profile and on the website.
We use personal information because it helps us develop, deliver, and improve our products, services, content, and advertising.
We may periodically use your personal information to send you important communications, such as notices about your purchases and changes to our terms, conditions, and policies.
We may also use your personal information for internal purposes such as auditing, data analysis, and research to improve the products, services, and customer communications of Hydropark ‘The Windmills’ Ltd.
If you participate in events, lotteries, contests, or promotions, we may use the information you provide to administer these programs.
In addition, your data is processed by Hydropark ‘The Windmills’ for the purposes of:
– Identifying anomalies and complaints related to Hydropark ‘The Windmills’ products, based on legitimate interest;
– Questions addressed to us related to products, based on your consent;
– Organizing sporting events and registering your participation, based on your consent.
Protection of personal information
Hydropark ‘The Windmills’ takes precautions – including administrative, technical, and physical measures – to protect your personal information from loss, theft, and misuse, as well as from unauthorized access, disclosure, alteration, or destruction.
The online service – ONLINE STORE uses secure encryption on all web pages where personal information is collected.
When you post on forums, chat rooms, or social networking services, the personal information you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to provide in these instances.
All employees of Hydropark ‘The Windmills’ are required to protect the confidentiality of your information and to comply with the applicable organizational and technical measures for its protection. Access to your data is limited to the principle of necessity for the performance of their duties.
In cases where Hydropark ‘The Windmills’ shares information about you with third parties – Windmills suppliers, the Company has mechanisms in place to ensure that they provide a level of data protection in accordance with the agreed standard.
Storage of personal information
We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Depending on the type of data and the purposes for which it was collected, a storage period is determined, after which the information is permanently deleted.
Your rights in relation to your data
If you have provided your personal data to Hydropark ‘The Windmills’, you have the following options at any time:
– to check the accuracy, completeness, and timeliness of your contact information by logging into your profile on the Hydropark ‘The Windmills’ website;
– right to access your personal data processed by Hydropark ‘The Windmills’;
– right to request appropriate correction, deletion, or blocking of your personal data;
– the right to data portability in a structured, commonly used, and machine-readable format;
– the right to object at any time to the processing of your personal data where there are legitimate grounds for doing so;
– right to refuse the processing of your personal data for the purposes of receiving electronic newsletters and other marketing communications, etc.;
– right to lodge a complaint with the Personal Data Protection Commission if you believe that your data protection rights have been violated.
If you wish to exercise your rights or opt out of receiving the electronic newsletter and other marketing communications, you can contact us by sending a message to office@melnicite.bg or by sending a letter to the postal address: Sofia, Lozenets district, Yakubitsa Street No. 19, for the attention of the data protection officer. No. 19, addressed to the data protection officer.
We may refuse to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of other users, are extremely impractical, or for which access is not otherwise required by law.
Exercising your rights, when they are not repetitive and unfounded, is not subject to a fee.
Children
We do not collect personal information from children under the age of 14. If we learn that we have collected personal information from a child under the age of 14, we will take steps to delete that information as soon as possible. If parents and/or legal guardians of children discover that children under their guardianship have provided their data to Hydropark ‘The Windmills’, please contact us at the contact addresses provided in this policy. We will delete the information as soon as possible.
Validity and updating of the policy
We may periodically update our Privacy Policy. In the event of a change to this policy, a notice will be posted on our website, along with the updated Privacy Policy.
Contact Information
IF YOU WOULD LIKE TO CONTACT US ABOUT ISSUES RELATED TO THIS POLICY OR THE PROTECTION OF PERSONAL DATA IN HYDROPARK ‘THE WINDMILLS’, PLEASE CONTACT US IN THE FOLLOWING WAYS
By email: office@melnicite.bg
By mail: Sofia, Lozenets residential district, 19 Yakubitsa Street, Attn: Data Protection